Salary: £41,129 + Competitive benefits
Location: Reading – Flexible Remote
Hours of work: 28 – 35 hours per week
About the Office of the Independent Adjudicator:
The OIA exists to ensure that higher education students are always treated fairly. They work towards this by resolving individual complaints from students, sharing learning from complaints to help improve policies and practices, and working with other organisations in the Higher Education sector and beyond.
There are more than 2.5 million students in higher education in the UK. What, where and how they study is enormously diverse. Every student’s experience is unique to them as an individual. The higher education sector never stands still, evolving to meet the changing needs of students. The coronavirus (Covid 19) situation has shown how higher education can change rapidly. It has also shown how important higher education and research is to the wider community.
The OIA is looking for skilled people who share their passion for fairness and want to do worthwhile work that makes a difference.
About the role:
As the Casework Intelligence and Insight Officer, you will act as a trusted source of information and insight about their casework for colleagues across the organisation, including feeding information and insight into relevant meetings and management structures. Provide accurate, reliable and proportionate information about what internal and external data sources can tell them about topics of interest.
You will need to communicate clearly and confidently at all levels of the organisation and across teams, to understand the casework intelligence and insight needs of colleagues. Ask questions and explore the purpose of requests, to meet the best fit between what colleagues ask for, what they need, and what their systems can produce. Anticipate colleagues’ intelligence and insight needs to be based on past requests.
We would love to hear from you if you have experience in:
• Conducting analysis of qualitative and quantitative data in an employment setting or in postgraduate education
• Drawing and presenting conclusions from multiple data sources, and from partial or unreliable data
• Understanding of Equality, Diversity and Inclusion issues, particularly in carrying out analysis about customers’ personal characteristics
• Curiosity – to ask not just “how many?” or “what kind?” but also “why is that?”
• Creative problem-solving skills – thrives on finding solutions to challenges, and thinking about old information in a new way
• Willing to put forward hypothetical explanations for trends and patterns within the data, and identify ways to test these
• Proficient in the use of Microsoft 365 Suite including Excel, Word, Outlook, PowerPoint
• Proficient in the use of Dynamics, Power BI (Highly advantageous)
How to apply
Please submit your CV and a supporting statement. Your statement should be up to 2 pages long answering the following questions:
1. What attracts you to work for the OIA and this specific role?
2. From what you know about the opportunity what experience and skills would you bring that would enable you to be successful in this role?
3. For you, why are intelligence and insight roles essential to an organisation’s success?
Diversity & Inclusion:
The OIA welcome all applicants and are keen to ensure their team reflect the diversity of the UK and the communities they serve. They would like to encourage applications from disadvantaged socioeconomic, disabled, LGBTQ+ and Black, Asian and Minority Ethnic backgrounds
The closing date for applications is 23:59 pm, Sunday 7th November 2021
For more information about the role please find the job description via this link: Job Description
We reserve the right to close this advertisement early if we receive a high volume of suitable applications; please submit your application as soon as you can.