Salary: £48,051 (including London Weighting)

Location: Hybrid working with 2 days a week in the Stratford office

About Mind:

We're Mind, the mental health charity. We're here to make sure no one has to face a mental health problem alone. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

After a challenging couple of years, which included undergoing a period of change – we have emerged with a new strategy and brand that has campaigning at the very heart of it.

By identifying 3 new areas to work on, including: racialised communities, tied to our anti-racist commitment; working alongside young people, addressing trauma (especially in young women); and issues of people living in poverty, we are motivated as a team and as an organisation to expand and deliver beyond our long-standing work.

We won't give up until everyone experiencing a mental health problem gets support and respect.

About the role

As Head of Supporter Relations, you will be responsible for ensuring supporters have a positive and memorable experience of their support for Mind through the strategic management of the fulfilment agencies/suppliers, and Supporter Relations functions, ensuring the delivery of exemplary, efficient and compliant supporter care that develop long-term supporter relationships. Working in partnership with fundraising and non-fundraising teams across the organisation, you will influence best practice in customer service, fulfilment, and regulatory compliance.

For more information about the role, please click on the following link to view the candidate pack: Mind - Head of Supporter Relations Candidate Pack

About you

We would like to hear from you if you have experience in the following:

• line managing a team
• leading a customer service team to deliver an exceptional service
• complaints management
• providing strategic and operational foresight
• stakeholder management along with influencing skills

How to Apply

To apply for this role, please submit your CV and a supporting statement.

Your statement should be up to 2 pages long (no more than 900 words), answering the following questions:

1. What is your motivation to work for Mind and what attracts you to this role specifically?
2. From what you know about the opportunity, what skills and experience would you bring that will enable you to be successful in this role?
3. Please share your experience in leading a team to deliver excellent customer service.

Closing Date: Sunday 5^th June at 23:59.

Equality and Diversity

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work regardless of race, gender, age, religion, identity and experience.

We are committed to becoming truly anti-racist in everything we do and ensuring that all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Our strategy has becoming an anti-racist organisation right at the centre of our work. For more information please visit - https://www.mind.org.uk/about-us/our-strategy/